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How may I help you? So its fine [VIRGIN REP]: That is correct [PLAYER]. During a routine security review of your account, noticed that your wagering activity is in breach of the Virgin Games Terms and Conditions: 7.
In light of this, your account has been deactivated and the winnings have been made void. Thank you for your understanding and cooperation on this matter.
With kind regards, Virgin Games Gaming Finance Read the casino review 2 Responses. Hi steltj11 - welcome to ThePOGG. Thanks, ThePOGG. Hi steltj11 - thanks for your email.
I'm sorry we couldn't be of more help. Leave a Reply Click here to cancel reply. If we close your Member account we will refund you your entire withdrawable account balance other than where stated in section 5.
Such closure will occur within seven 7 calendar days after our receipt of your request and we will confirm the closure of your Member account by email.
You remain responsible for any activity on your Member account between your request and the closure of your Member account by us.
Subject to our rights to withhold payments as set out in section 5, on closure of your account your outstanding funds, as recorded on our systems less any active rewards will be transferred to your payment card, bank account or returned by another payment method used by us and you.
We cannot reinstate these if the Member account is subsequently reopened. We will use reasonable efforts to ensure that you are removed from our marketing lists within two 2 days of your Member account being closed.
We will review all requests to re-open a closed Member account. Member accounts closed as part of our self-exclusion or cool off policy cannot be re-opened for any reason until the self-exclusion or cool off time period has expired see section 10 below.
For further information, see here ; or. To ensure a fair playing environment for all Members and Network Users, certain poker software tools and "advantage software" are also not permitted during play.
These include, but are not limited to, hand history databases, so called "HUDs" heads-up displays of statistical information , tools offering advice on game strategy, accessing services for specific Member information, poker calculators, or any other form of software that could confer a competitive advantage over Members or Network Users not using such software.
Members are expected to make all decisions during Games, including poker, themselves, without external assistance of any kind.
In some circumstances, breaching this section 8. We may report any such breach to the relevant law enforcement authorities and cooperate with those authorities by disclosing your identity to them.
If you suspect another Member or Network User of breaching this section, please contact the Customer Support team their contact details can be found here.
No funds or winnings in Member accounts used in this manner may be withdrawn. For security reasons we investigate all incidents of Chip Dumping and we may suspend your Member account if we suspect you of being involved in Chip Dumping and if we find based on reasonable evidence that such activity has taken place, we may withhold payment of your deposit balance and winnings if any up to an amount equal to the funds that have been the subject of the Chip Dumping and close your Member account.
We have built several systems to ensure the highest levels of fairness and integrity in our poker Games, including algorithms for the automatic detection of Collusion and Chip Dumping.
We have also developed advanced software for more detailed investigation of specific cases. Among other things, we monitor: i which Members and Network Users play with which each other; ii hand types and situations arising in multiplayer poker games and tournaments; and iii unusual Wagering patterns.
Our Collusion detection systems are there to protect our Members and Network Users and if you feel that you or another Member or Network User has been a victim of Collusion, please notify our security team by emailing support virgingames.
Please provide as much information as possible about the Collusion and, if the suspicious behaviour occurred during a multiplayer poker Game or tournament, include the table name and on-screen hand number.
Any such winnings, Wagers, bonuses and rewards shall be null and void. In some cases of payment card fraud or bonus fraud, the confiscated funds may be kept by the Gamesys Group as partial compensation for the losses incurred.
This distribution is done by the fairest practical means available, and can vary on a case by case basis; and the Games in question are considered to be null and void, and any prizes that might have theoretically been won are not considered.
We may review and keep a record of all such content on our chat facility. You also acknowledge and accept that the chat facility is in use across other websites operated by the Gamesys Group.
Your communications may therefore be viewed and used by members of those websites. If any communications or content posted on the chat facility makes you feel threatened or abused, or you believe that such communications or content is offensive or otherwise breaches these Terms and Conditions or the Chat Rules, please contact our Customer Support team their contact details can be found here.
Subject to section For more details on how you can control your gambling please visit the Responsible Gaming link in the My Account section of the Website.
On confirming the cool off period your Member account will be immediately suspended although if you have selected a cool off period during a poker game or tournament, the cool off period will begin when your current poker session ends and it will not be possible to login to your Member account until the selected duration has expired.
Please note that when you select a cool off period it will only apply to the Member account that you are logged into at the time, and will not apply to accounts on other websites or, if you have more than one account in breach of these Terms and Conditions, any other account for this Website.
It is not possible for us to override or remove any cool off period once set. Any balances and any advance Wagers including, but not limited to, pre-purchased bingo tickets and pre-registration in multiplayer poker games and tournaments that you have placed will remain and any winnings will be credited to your Member account.
You can only access your winnings after the cool off period has expired. We will take all reasonable precautions to ensure you are not able to gamble during the cool off period but, provided we have taken all reasonable precautions, we are not liable to you if you circumvent our procedures.
You can set or decrease such limits at any time with immediate effect. Please note that when you select a deposit limit or frequency control it will only apply to the Member account that you are logged into at the time, and will not apply to accounts on other websites or, if you have more than one account in breach of these Terms and Conditions, any other account for this Website.
All requests to increase set limits can take up to seven 7 days to become active. On request although if you have requested self-exclusion during a poker game or tournament, the self-exclusion period will begin when your current poker session ends , we will suspend access to your Member account by way of self-exclusion for a minimum period of six 6 months and up to five 5 years, during which time it will not be possible for the Member account to be accessed by you for any reason.
All remaining balances less any active rewards will be transferred to your bank card, bank account or transferred to you through any other third party payment method which we make available.
Member accounts suspended due to self-exclusion cannot be re-opened for any reason until the self-exclusion time period has expired. Any request to re-open a Member account previously closed due to self-exclusion will be subject to our approval and a 24 hour review period.
You may withdraw your request to re-open your Member account at any time during such 24 hour review period.
If we approve your request after such 24 hour review period, you will be provided access to your Member account. We will take all reasonable steps to ensure that whilst you are self-excluded you do not receive any marketing material from us.
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App Store is a service mark of Apple Inc. Online Slots Live Casino Casino Slingo Online Bingo Free Games Poker All Games. New members only, must opt in.Withdrawal Authorisation and Payment: We aim to authorise your withdrawal request within twenty four (24) hours of our receipt of your request. For security reasons, Members making withdrawals may have to provide some additional information to ensure stringent safeguards are maintained (see sections and ). Virgin Games - Missing Payments On the 30/12/18 and 31/12/18 I requested the withdrawal of £50 and £40, respectively from my Virgin Games account. This was money I had won from. On the 30/12/18 and 31/12/18 I requested the withdrawal of £50 and £40, respectively from my Virgin Games account. This was money I had won from real money I had deposited, and was to be credited to my Visa debit card. Virgin Games Casino App: Many Different Slots. An increasingly important part of casinos now are mobile casinos have a big following now, with each casino investing time and money to offer a competitive mobile app. Virgin Games casino mobile app is really good and definitely lives up to its desktop counterpart. The design looks stylish and it. Pick one of the Virgin Games payment options listed. Hit the “Withdraw Funds” button to complete.